Refund Policy

Last updated: November 2025

1. Introduction

At High Speed DPD Ltd, customer satisfaction is important to us. This Refund Policy explains when and how refunds may be issued for our courier and delivery services.

2. Eligibility for Refunds

Refunds may be approved in the following cases:

A delivery is cancelled before a driver has been dispatched.

A duplicate payment was made in error.

The service could not be completed due to an issue on our end.

Refunds will not normally be issued in the following cases:

The courier has already been dispatched or delivery is in progress.

The delivery failed due to incorrect address details or the recipient being unavailable.

The parcel contained prohibited or improperly packaged items.

3. How to Request a Refund

To request a refund, please email info@highspeeddpd.com
with:

Your full name

Date of booking

Delivery reference (if available)

Reason for the refund request

Our team will review your request and respond within 3–5 business days.

4. Processing Time

If a refund is approved, it will be processed using the same payment method originally used. Refunds usually appear within 5–10 business days, depending on your payment provider.

5. Non-Refundable Fees

Certain administrative or processing fees may be non-refundable, depending on the situation and payment platform used.

6. Contact

If you have any questions regarding this Refund Policy, please contact us at:
High Speed DPD Ltd
7 New Lairdship Place, Edinburgh, United Kingdom, EH11 3UZ
Email: info@highspeeddpd.com